Listen to what isn’t being said and to the howls of utter cluelessness, and allow these to be silenced by the answering of the unspoken.
- Leila Summa

Michael Beer: “Business success is a function of fit between a host of key variables within an organization,” he says. “Strategy, values, culture, employees, systems, organizational design, and the behavior of the senior management team all have to be in alignment.”

Michael Beer & Russell A. Eisenstat:

“….management problems:

• Unclear strategy and conflicting priorities
• An ineffective top management team
• A leadership style that is too top-down or, conversely, too laissez-faire
• Poor coordination or teamwork
• An inability to speak truthfully to top managers
• Inadequate leadership skills and development at middle levels”

(via http://hbswk.hbs.edu/item/0071.html)